Help Centre
Frequently Asked Questions
Everything you need to know about Stravo — products, gear sizing, orders, shipping and more.
Products
Start lighter than you think you need. A resistance band that feels easy for 15 reps is likely the right starting band — you should reach failure at 12–15 reps with good form. Our Pro Resistance Bands Set includes 5 levels so you can progress over time. Beginners typically start with Level 2 (20 lbs), intermediate athletes with Level 3–4.
Gear & Sizing
Measure your waist circumference at the navel, not your jeans size. Our 6" Powerlifting Belt is available in S (26–30"), M (31–35"), L (36–40") and XL (41–45"). The belt should fit snugly when you inhale deeply and brace — you should be able to fit two fingers underneath when relaxed.
Orders
Once your order ships, you'll receive a tracking email with a live link to your shipment. You can also log into your Stravo account and navigate to Account → Orders to see real-time status and tracking for every order.
Shipping
Standard US shipping: 3–5 business days. Canada and EU: 5–8 business days. Asia-Pacific: 7–12 business days. International: 10–15 business days. Express options are available at checkout for most regions.
Returns
We offer a 30-day performance guarantee. If gear doesn't perform as described or doesn't fit correctly, contact us and we'll arrange a return or exchange. Supplements must be less than 25% used. All other products must be in re-saleable condition.
Payments
We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All transactions are SSL-encrypted and processed by PCI-DSS compliant partners. We do not store your card details.
Our Promise to You
Three things we stand behind on every order.
Free Shipping
On all orders over $75. Fast, reliable worldwide delivery direct to your door.
Secure Payment
SSL encrypted checkout. All major payment methods accepted with full buyer protection.
Easy Returns
30-day hassle-free return policy on every order. No questions asked.
Athlete Support
Our performance experts are available 7 days a week to help you train smarter.
Field Tested
Every product approved by professional athletes in real training conditions before launch.
Top Rated
4.9★ average rating across thousands of verified reviews from real athletes worldwide.
Still Have Questions?
Our Team Is Here to Help.
Reach out directly — our Boulder team responds within 24 hours on business days.





